not knowing statistics, i guess...

[acroyear]

Verizon | Home Phone:

Reliability - Over one billion calls a day with 99.9% network reliability

Translation:

Unreliable - your call may be one of over 1 million calls that we drop each day

Comments

[tchwrtr.livejournal.com]

...just like the airlines*, or post office. Really. If it's one thing Six Sigma taught me, it's that ALL of those 9s after the decimal are VERY important. 99.999% still isn't enough.

*Although I might not have enough nines on this one. It's been a while.

[faireraven.livejournal.com]

Verizon's on our shit list lately. Not just because of dropped calls... But for the second time in three months, our house line is dead. AGAIN. Last time they claimed it must have been our fault, couldn't get us scheduled for three weeks, and a week later it resolved itself. This time, acroyear70 went outside to check the box with a phone, and the phone box isn't receiving signal, either, so we *KNOW* it's not us before we even call them.

Whatcha wanna bet that when we call them, they tell us it's our fault again?

You've checked the line coming in. They can't. Or shouldn't.

[tchwrtr.livejournal.com]

Immediately escalate. Ask for a supervisor immediately. And let that person know that you've checked the box with a phone.

(I've been walked through that process before--you're already ready for second tier, at least.)

And good luck. :-)