DirectTV problems finally solved

[acroyear]

There was a lot of "left hand didn't know what right hand was doing", mostly for technical reasons.  The company that makes their dishes and LNBs (the actual receiving part of the dish) keeps changing their equipment in ways that though "standards-compliant" to the receivers (which are, of course, made by a completely different company or set of companies), they aren't compatible with different versions of their own stuff.

Thus, the dish that was installed was, in fact, the wrong dish for the LNB signal receivers connected to it.  Now, whether that was negligence in not knowing on the part of the first guys who installed it, a simple mistake, or inability to see from trying to work in the dark, I don't know.  Why the second guy who came over didn't spot it, I've no idea, but this third guy was VERY technically aware of the equipment he had compared to the other two servicemen.

To show how new this stuff was, the service guys on the phone at DTV-national actually didn't know this new equipment was available and being used by the guys in the field.

At any rate, this should be the last time I have to stay home for this.

Comments

[theshaggyfreak.livejournal.com]

Having worked for Hughes for 4 years, I can understand how this stuff happens. I'm not sure how much has change since the company was diced up but the installers were always more on the clueless side of what was going on with the actually production of the units they were installing.