acroyear | partial email is back, that's it

i feel like the enterprise in ST2 after the first fight: "We have partial main power. Full restoration of main power will take 6 days. Auxiliary power is down. Expect restoration in 2 days. By the Book."

its not quite that bad, but with the www.io.com website down, there's no way to give proper feedback to the user community as to what's wrong and how long it will take to fix.

I can read email. I can't reply if my SMTP server is set to io.com's server. Spam is not being filtered. I can only read my Inbox folder, none of my other IMap folders. I can't ssh login. I can't ftp. I can't view my pages on either io.com/~acroyear or celticdistrict.com. About the only other thing that works is the mysql database, which is housed on a separate machine from most of the user systems.

and as i said, the NOC's "status report" is part of the main web server, which is down. So they can't tell us what's wrong via the web, and they can't email us from within, and from without they can't get the customer list in order to do said email from another system.

something blew up, big time. this is a first on this scale for me since I first joined them in 1995.